Gartner’s special report confirms that services delivered from the cloud will triple in many segments by 2013. Gartner defines cloud computing as a style of computing where massively scalable IT-related capabilities are provided “as a service” using Internet technologies to multiple external customers. “To be able to provide massively scalable processing, storage, bandwidth which is inherent in cloud computing will require security controls and functions to be delivered to customers in new ways by new service providers”, says a principal analyst at Gartner. While service offerings such as SFDC and Google Apps see a spike, so will the need for enterprises to place security controls. So, authentication, data loss prevention, intrusion prevention, network access control and vulnerability management become mission critical.

NetEnrich offers datacenter transformation services to its customers by deploying its exclusive monitoring technology in the datacenter racks to remotely manage all sorts of devices. This remote monitoring happens through 24/7 Global NOCs where our certified engineers can gain access to almost any device instantaneously.

We boast of an advanced ticketing system that handles both automated incidents (e.g. generated from one of our monitoring agents) and service requests such as adds, moves and changes or more extensive project work. Our ticketing system incorporates change control process for any configuration changes that need to be made within your environment – all handled from the cloud!

The key component to succeed in providing the most efficient cloud services is to become a trusted brand with top notch security controls. Inexpensive cloud based computing will make it easier and cheaper to break the encryptions and find more vulnerabilities. The security standards need to be absolutely robust with zero scope for breakdown and NetEnrich’s’ Virtual Private Management Gateway provides just that.

For more information about Cloud based services download our white paper on VPMG technology:

http://www.netenrich.com/index.php/resource-center

NetEnrich is proud to launch its datacenter hosted service solutions as one of the primary areas of practice. Having followed the trends for a while, we clearly saw a movement beyond the 3Ps to redefine datacenter efficiencies. Of course, after reading about the power outage in one of Rackspace’s datacenter in Dallas recently, there is a need to re emphasize that basic malfunctioning is unacceptable. Nevertheless, given that those will be a constant with absolutely zero disruptions, there has to another differentiator to grow and evolve in this space.

NetEnrich believes that this could be adding a layer of hosted service offerings which would provide a range of services from simple monitoring to comprehensive remediation on all the devices hosted in the datacenter. We might not be early to market as we prepare for this big leap with sophisticated virtual/cloud based technology but definitely we bring in some very state-of-the-art tools and practices.

What would differentiate us from the others is our state-of-the-art Virtual Private Management Gateway with advanced features to monitor and manage all types of infrastructure environments and devices. Learn more about our exclusive technology.

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What would this mean to the datacenter service provider?

It means maximizing their revenue per square foot, per customer by offering value additive solutions apart from merely providing rack space. Also, grow their customer base and expand new customer revenue by selling value added services on top of the space.

NetEnrich datacenter hosted services as part of the IT as a Service offerings basically eliminates the need for datacenter service providers to worry about routine maintenance of their customer’s infrastructure and focus on making the overall datacenter management experience a better one. It also helps to grow and scale vertically by adding more bandwidth to the existing datacenter than buying new space to accommodate additional customers or increase the price of existing service offerings.

We’ll talk more about the different elements of datacenter transformation in our ongoing blog postings.

From our technology desk…..

John, a customer we are ramping up for IT service delivery, talked about one of the biggest challenges they are facing all these days:  giving conditional and controlled access of devices to service engineers. In the past, they tried a combination of domain accounts, local accounts, sudos, password safes, timeouts, etc., but they are still unhappy with the net result. There is no track of what is done with elevated permissions. Even if there is a way to track, they don’t know how to manage those audits.

Remote access of devices is a big challenge for IT service providers. It is a bigger challenge for the IT infrastructure executives who are signing up for IT services. Maintaining audit tracks looks tough, proving that audit tracks are maintained is much more difficult. In the world of compliance and regulatory requirements enforced by organizational entities, audit firms and governments, the CIO and other IT infrastructure executives always have a tough choice between compliance and efficient outsourced services.

NetEnrich service delivery model solves this dilemma using its focused service delivery tools and processes. The secure remote access tool is installed on the customer premises. So the audit trails and access control never leaves your data center or IT environment. Yet the remote access is seamless, standards based and well controlled. Access rights can be given based on people, roles, devices, time, protocols, application types and what not. The access control model not limited to NetEnrich personnel and can be extended to any of the service personnel of our customers. The tool is practically a one stop shop for all device access needs. That makes our service delivery to be not only efficient, but also compliant with any of the team, organization or government policies the customers have.

John is very excited to put the tool and policies in use. He is impressed with the feature set they are exposed to during the current ramp up process. Once the steady state for service delivery is reached, some of their biggest challenges from the past are going to be put to rest. Forever.