Recently, NetEnrich hosted a webinar on remote DBA services as part of its IT as a Service offering. DBA services today are pretty ubiquitous and offered by several service providers. The most common hard sell being availability of remote DBA services on a 24/7 basis for zero downtime. Although, ‘24/7 ness’ is crucial for delivery, there are several other attributes that uniquely differentiate a best-in-class service provider from the ordinary ones in the herd. NetEnrich highlighted some of these unique variables with an exclusive emphasis on technology and the concept of secure NOCs which help to deliver services.

According to the TechRepublic’s survey, DBA services conducted by in-house personnel are prone to human errors due to lack of well defined processes. Adding to this mix is lack of challenge due to monotony or overstress due to the demand of maintaining databases 24/7, especially during peak hours. Not to mention, DBAs are very expensive. The average cost of hiring a DBA is usually between 100k-150k.

NetEnrich’s Remote DBA offerings address all these issues and more. Our solution comprises of exclusive VPMG and Shared Services technology to provide a highly automated and scalable alternative. NetEnrich’s Secure NOCs are globally unified to support our customers 24/7 and all these NOCs are staffed with skilled and certified engineers pooled from low cost regions. All processes are ITIL based and very well defined with reduced scope for human errors. Since most of this maintenance and administration is done on a remote basis, there is reduced spent on the DBAs. That in fact frees up some of the budget for enterprises to invest in core initiatives which is one of the basic premises of IT as a Service.

For more information on NetEnrich’s DBA offerings, please free to contact us at info@netenrich.com.

Welcome to NetEnrich’s IT as a Service blog.

We all know about the kind of IT challenges faced by enterprises. One of them is IT being viewed as a cost center with strategic resources focused on routine maintenance in lieu of strategic activities. There are no across-the-board streamlined processes and these result in dysfunctional IT delivery. There are also a whole gamut of issues around inflexible pricing and ambiguous SLAs especially when dealing with very large traditional outsourcers or product vendors who are ‘low key’ on technology. To add to these are externalities such as constantly changing economic and business times which continuously redefine the scope of IT.

In an environment as dynamic as this, NetEnrich brings in its new IT delivery model as a new paradigm in global sourcing with its technology, people and processes mantra. This revolutionary model not only addresses the limitations faced by traditional methods but also provides an entirely new way of looking at IT infrastructure service delivery.

Skilled people, exclusive, automated and scalable technology and standardized processes. With these in place, IT as a Service allows ‘contextual’ activities to be delegated to service providers like us while you use those strategic resources with domain expertise for more revenue impacting projects. Clearly, you don’t want your business analysts and enterprise architects to monitor databases 24/7 even though it might be mission critical?

We have perfected the art of managing these non-core yet crucial tasks with this highly evolved model. Going one foot deeper to understand the components that make up IT as a Service:

Stringent SLAs, Globally Unified & Secure NOCs, Service Delivery Framework, Flexible & Non Intrusive Engagements, Right Skill on Demand on 24/7 basis, Scalable & Automated Technology, Predictable Costs, Consistent Quality of Service, Focus on Industry Standards are all intrinsic to IT as a Service.

I’ll talk about each of these in detail in my future blog posts. Stay tuned.